Returns Policy

If you’re not happy with your purchase you can return the item for a full refund within 14 days of receipt. Any returns must be unworn/unused and in their original condition and packaging. Sale items are treated in the same way

HERE’S WHAT TO DO IF YOU’D LIKE TO RETURN ITEMS

  • Email us at info@pingjuniorgolftour.co.uk within 14 days.
  • We’ll email you a returns label.
  • Fill out the returns form that was enclosed with your order and place that inside the package.
  • Attach the label to the outside and send it to us via Royal Mail.
  • Don’t forget to obtain proof of posting.
  • We’ll process the return/exchange 24 hours of receiving it. Refunds may take up to 72 hours to appear (depending on your bank).

ORIGINAL SHIPPING COSTS ARE NON REFUNDABLE

RETURNS ARE NOT ACCEPTED FROM TRADE ACCOUNTS, UNLESS THE PRODUCT IS FAULTY

FAQ’S


Are delivery charges refunded if I return my order?

Delivery charges are not refunded.

If I return an item that was purchased in a “multi-buy offer,” how much will I be refunded?

When returning one item from a multi-item offer, the discount will usually be split evenly across the items so you won’t receive back the full value of the product.

How long do refunds take to process?

Your return would normally take around 3-4 working days to arrive back with us. We process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed.  Refund payments can take up to 72 hours to show in your account.

HERE’S OUR RETURNS POLICY IN FULL:

We operate a no–quibble returns policy and if you return an item within 14 days of receipt.

These items returned should be in their original condition. Please remember not to remove any labels / barcodes or tags attached to the items, or dispose of packaging until you are sure you are keeping the items.

All goods will be inspected on return and we try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Just completed your order but changed your mind? No problem – you can return it under the Distance Selling Regulations. Please contact us at info@pingjuniorgolftour.co.uk to cancel your order.

WHAT HAPPENS IF I DON’T LIKE THE ITEMS OR THEY DO NOT FIT?

No problem. Just send the item back to us and we’ll give you a full refund. Please fill in and enclose the Returns Note that was included in your package

THE LEGAL BIT

If you return any item purchased from the website within 14 days, subject to any damage to the product not being due to your negligence, it will be taken as a cancellation of your order, or relevant part of your order

Goods are provided to you on approval and legal title to the goods will not be yours until the 14 day post-delivery period has expired.

When we receive returned goods, Northern Junior Golf Tour Ltd will refund you in full the amount you paid for them or offer an exchange, whichever you prefer. You must, however, return the goods to Northern Junior Golf Tour so that we can do this.

LIABILITY

Northern Junior Golf Tour’s (NJGT) total liability for any claim howsoever arising shall not exceed the price of goods supplied by NJGT to the customer. NJGT shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. NJGT cannot accept any liability for a failure to comply with specific instructions stated on the website or on the garment. Your statutory rights are not affected by this statement.

COMPANY DETAILS

Northern Junior Golf Tour is the trading name of Northern Junior Golf Tour Ltd, registered in England and Wales, company no 12393070

Our registered office is 31 Oakfields, Hunwick, Crook, County Durham, DL15 0GA.

 

PING Junior Golf Tour – Parent Code of Conduct

At the PING Junior Golf Tour, we believe that parents play a crucial role in creating a positive, respectful, and enjoyable environment for junior golfers. To ensure the best possible experience for all participants, we ask that all parents, guardians and spectators adhere to the following Code of Conduct.

  1. Supportive Behaviour
  • Encourage your child to play for fun, personal development, and the love of the game.
  • Show appreciation for good performances by all players, not just your own child.
  • Celebrate effort, improvement, and sportsmanship above results.
  • Help the flow of the game by keeping up with the group in front and maintaining a good pace of play – which is enjoyable for everyone.
  1. Respect for All
  • Treat all players, parents, volunteers, officials, and staff with courtesy and respect at all times.
  • Accept decisions made by referees, marshals, and tournament organisers – no matter the outcome.
  • Never engage in criticism, confrontation, or negative behaviour on or off the course.
  1. Golf Etiquette and Safety
  • Stay clear of playing areas unless permitted by officials, this includes refraining from standing on greens.
  • Maintain a respectful distance from players during competition rounds.
  • Ensure mobile phones are on silent and used responsibly around the course.
  • Parents/ Spectators must not decide on any rulings throughout the tournament. If there’s any doubt on a ruling, please see the Tournament Director at the end of the event.
  1. Encourage Independence
  • Allow your child to learn the game through experience – coaching on the course is not permitted.
  • Trust in the officials and tour staff to support players fairly and consistently.
  • Help your child understand the importance of responsibility, honesty, and playing within the rules.
  1. Parental Involvement
  • We welcome and value parental involvement both on and off the course – whether through volunteering, assisting with events, or helping to grow the tour’s community.
  • If you would like to contribute your time, skills, or ideas, please speak with a member of the tour team.
  • Constructive involvement helps us provide a better experience for all juniors and promotes a strong, family-friendly atmosphere.
  1. Be a Positive Role Model
  • Demonstrate good sportsmanship in victory and defeat.
  • Promote inclusivity, fairness, and a team spirit among other families.
  • Remember that your actions and attitudes shape the experience of everyone involved.
  1. Zero Tolerance for Abuse
  • The PING Junior Golf Tour has zero tolerance for verbal or physical abuse towards players, staff, volunteers, or fellow spectators.
  • Any breach of this code may result in removal from the event or future exclusion from the tour.
  1. Disputes and Challenges (Rules Breaches)
  • For any disputes and challenges between players, every attempt MUST be made to resolve things between the players and before signing for and returning the score in the first instance.
  • Any decisions made by referees, marshals, and tournament organisers must be accepted – no matter the outcome.

 

Agreement

By attending and supporting events on the PING Junior Golf Tour, you agree to uphold this Code of Conduct and contribute to a welcoming, respectful atmosphere that supports junior golf in its best light.

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